Privacy policy

Welcome to InnerVox. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect any personal information you provide when using our website (innervox.co.uk), subscribing to our newsletter, contacting us, or engaging with our services. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Who we are & how to contact us

  • Website / Business name: InnerVox (trading as / owned by Melissa Rose)

  • Contact: via the contact form on the Website, or email us at melissa@innervox.co.uk

  • This policy applies to visitors, clients, customers, subscribers and any other users of our website or services.

2. What personal data we collect
We may collect and process the following categories of personal data:

  • Contact / Customer Data: your name, email address, postal address (if relevant), billing or payment information (if you purchase services), phone number, and other contact details.

  • Communication Data: any messages, emails or other communications you send us (e.g. via contact forms, social media, email).

  • User Data & Usage Data: information about how you use our website and services — for example your IP address, browser type and version, time zone, pages visited, time spent on pages, navigation paths, and other analytics.

  • Marketing Data: your preferences for receiving marketing communications or newsletters, if you opt in.

  • Other Data: any additional information you may provide to us voluntarily (e.g. feedback, uploaded files, optional survey responses, etc.).

We do not collect “special category” / sensitive personal data (such as race, religion, health, etc.), unless you explicitly provide it (and even then only with explicit consent).

3. How we collect your data

  • Directly from you (e.g. when you fill out a contact form, sign up for a newsletter, make a purchase, or communicate with us)

  • Automatically, as you use the website (e.g. via cookies or analytics tools that collect usage data)

  • Possibly from third-party services we use (e.g. payment processors, mailing list providers, analytics providers), depending on which external services are used on this site

4. Purposes for which we process your data & legal grounds
We may process your personal data for the following purposes:

  • Purpose

  • Legal Basis

  • To respond to your queries and communications

  • Legitimate interest (to provide good customer service, maintain records)

  • To provide services you request (e.g. coaching, courses, purchases)

  • Performance of contract or steps taken at your request before contract

  • To manage and administer our website (security, backups, maintenance)

  • Legitimate interest (to keep our service running and secure)

  • To analyse website usage, improve our services, and measure effectiveness of marketing

  • Legitimate interest (for business improvement and user experience)

  • To send you marketing communications (e.g. newsletter), if you opt in

  • Consent (you may withdraw consent at any time)

If you do not provide the personal data we need to deliver our services, we may be unable to provide those services or may have to cancel them.

5. Marketing and communications
If you consent to receive marketing from us, we will send you information about our services, offers or updates. You may withdraw your consent or opt out at any time (e.g. via an “unsubscribe” link, email, or contact form). We will not share your personal data with third-parties for marketing purposes unless you explicitly agree.

6. Disclosure of your personal data
We may share your data with third parties only when necessary — for example:

  • Service providers and processors (e.g. payment processors, email or mailing list services, hosting providers, analytics providers)

  • Legal or regulatory authorities if required by law (e.g. tax, fraud prevention)

  • Any other parties only with your explicit consent

Where we transfer data to processors or third parties, we require them to treat your data securely and in compliance with applicable data protection law.

7. International data transfers
If any of our service providers are outside the UK or EEA, and your data is transferred internationally, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, certification or equivalent protections) to ensure your data remains protected.

8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure or alteration. Access to your data is limited to those within our business or contracted third-parties who need it to perform their functions, and who are subject to confidentiality obligations. If we detect a personal data breach affecting your data, we will notify you and the relevant supervisory authority where required.

9. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected — including providing services, fulfilling legal obligations (e.g. accounting, tax), resolving disputes, or for legitimate business purposes such as improving our services. Where data is no longer needed, we will securely delete or anonymise it.

10. Your rights under data protection law
Depending on your circumstances, you may have the following rights with respect to your personal data:

  • Request access to the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure (“right to be forgotten”)

  • Object to or restrict processing in certain circumstances

  • Request portability of your data (transfer to another provider)

  • Withdraw consent (where processing is based on consent)

To exercise any of these rights, or to make any complaint, please contact us via the contact form or email. You may also lodge a complaint with the relevant supervisory authority (for UK: the Information Commissioner's Office — ICO).

11. Links to Other Websites & Third-Party Services
Our website may link to external websites or embed third-party content (e.g. payment gateways, mailing list forms, analytics, external video or content embeds). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.

12. Cookies & Similar Technologies
We may use cookies or similar tracking technologies on our website to collect technical and usage data. You can control cookie preferences by adjusting your browser settings; however, disabling some cookies may prevent parts of the website from functioning properly. (If you use cookies beyond what is strictly necessary, and if required, you should obtain consent via a cookie banner or consent mechanism.)

13. Children / Minors
Our website and services are intended for individuals aged 13 and over. By using our site or submitting personal data, you confirm that you are at least 13 years old.

14. Changes to this Privacy Policy
We keep our privacy policy under review and may update it from time to time (for example, to reflect changes in regulations or our services). Any changes will be posted on this page, and where appropriate we will notify you (e.g. via email or website banner).

15. Contact & Complaints
If you have any questions about this policy or wish to exercise your data-protection rights, please contact us via the contact form on our website or by email at [your contact email]. If you remain dissatisfied, you have the right to lodge a complaint with the ICO.

Why this Policy is appropriate (UK / GDPR context)

  • Under UK law (and data-protection obligations), most small businesses and websites that collect personal data (e.g. names, emails) must provide a “privacy notice” — basically a privacy policy — explaining what data they collect, why, for how long, and how they use and protect it. ICO+2Sprintlaw UK+2

  • Policies should be written in clear and accessible language, and cover all relevant categories (contact data, usage data, marketing data, cookies, third-party sharing, data subject rights, etc.) GDPR.eu+2privacyhelper.co.uk+2

  • If cookies or analytics or other tracking are used, this must be disclosed.